Firstly, thanks for your purchase!


How to claim your Photos:

Firstly, please go to the correct participant photo page in order to download these specific photos. Once on the participant photo page, you can then paste your bundle code into the 'Pre-ordered?' box and hit the green 'redeem code' button. You will be asked to login - please ensure you use the same email address that you purchased with (if in doubt consult your receipt). If you have purchased single images you will also need to log in to be able to download the photos.


Once you are logged in, go to "My AWOL" and then "My Orders" and all of your purchased images will be available to download / share etc using the red download button, which looks like this:

image(example only)


Note: if you are using a browser like Google Chrome the image will load in a separate window - just right click the photo and save.


image



Missing Images?

If you think you're missing images, it's possible they haven't been found by the tagger for whatever reason (race number missing or obscured, your hand / watch / an other runner in the way, for instance) but that doesn't mean we don't have your photo - check Search By Chip Time to find additional photos, which you can tag yourself in!


Issues?

If you photo is still watermarked, it's possible you're either not logged in, or have logged in with a different email address to the one you purchased with. Please check your inbox for an email from "AWOL Adventure" - if there is none, and you're sure you purchased, then please raise a support ticket, giving us as much information as possible to be able to help you.