We're sorry that you feel you need your money back. Refunds are permitted under strict criteria according to our terms and conditions. Let us help resolve the issue as soon as possible!

If you ordered too many bundles by mistake, please raise a support ticket to allow us to discuss your case here: https://awoladventure.freshdesk.com/support/tickets/new

Important: Event Cancellation / Postponement

According to our Terms and Conditions, if an event is cancelled, postponed, or otherwise altered for any reason including "Force Majeure" (typically weather, health or security related major events), we DO NOT offer refunds for any reason. However, we do offer a transfer of your order to any future event by the same Event Organiser - this will be free of charge. To request a transfer, please raise a customer support ticket here: https://awoladventure.freshdesk.com/support/tickets/new